A phone number is wrong
This is the most useful thing you can tell us, and we fix it for everyone. Use Settings › About and feedback in the app, or email us with the provider's name and what you found instead.
Support
Get help
The fastest route is the app itself — Settings › About and feedback — because it sends your app version and the provider you were looking at along with the message. Everything else comes to the same inbox.
Email us
For anything at all, including privacy and data requests. We are a small operation and answer during Irish business hours — please allow a couple of working days.
Common problems
Most of it is answered here
A provider is missing
Irish waste collection especially is regional, and we will not have every operator. Send us the name and the counties they cover.
Reminders are not arriving
Check that notifications are allowed for RenewTrackIE in your phone's settings, that the bill has a renewal date, and that it is not muted. Reminders are never scheduled into the past — a bill added the same week it renews gets fewer of them.
I changed phone and lost my bills
Bills live only on the device, so unless you exported a backup first there is nothing to restore — we never had a copy. Settings › Backup and restore makes a file you keep.
I paid for Pro but it is not showing
Open the Pro page and tap Restore a previous purchase. Pro belongs to the App Store or Google Play account that bought it, not to the handset, so make sure you are signed in with the account you bought it on. If it still does not appear, email us.
I want a refund
Refunds are handled by the store that took the payment, not by us — we never receive your card details. On iPhone use reportaproblem.apple.com; on Android use Google Play › Order history. Tell us as well if something in the app was at fault, so we can fix it.
Writing in
What to put in the email
None of it is required — a one-line "the number for Bord Gáis is wrong" is genuinely useful. These just save a round trip.
Please do not send us account numbers, passwords or anything from a bill. We do not need them, and we would rather not hold them.
- Which phone and which version of the app — Settings › About shows both
- The provider or the bill involved
- What you expected to happen, and what happened instead
- A screenshot, if it is something you can see