Privacy policy

Who we are

RenewTrackIE ("we", "us") publishes the RenewTrackIE mobile app and this website. For the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts, we are the data controller for the limited personal data described below. You can reach us at support@renewtrack.ie.

What stays on your device

When you add a bill, it is written to a database inside the app on your phone. That includes:

• the name you gave the bill, and its category
• the provider, plan or tariff name
• the amount and how often you are billed
• renewal dates, contract start dates and notice periods
• account or customer numbers, if you choose to enter them
• any notes you write

None of this is transmitted to us. It is not backed up to our servers, it is not synchronised between your devices, and we have no technical means of reading it. If you delete the app, it is gone — which is why the app offers an export you control.

Reminders on your phone

The app schedules its reminders using your device's own notification system. Scheduling and delivery happen entirely on the device. We are not told when a reminder fires, or whether you opened it.

No accounts, no sync, no server copy of your bills

There is no email-reminder or cloud-sync feature. All reminders are scheduled by your own phone, and your bills never leave the device — there is nothing about them on our servers to lose, leak or subpoena. When you change phone, you move your data yourself with the app's export and import.

The provider directory

The app downloads a directory of Irish providers and switching guides. That request sends no personal data — the response is identical for every user of the app, which is what allows it to be cached.

Anonymous usage statistics

When the app opens, it tells our server "an install with this random identifier just opened" — along with the phone's model and manufacturer, its operating system version, the app version, and the platform (iPhone or Android). The server notes the IP address the request came from and the country it maps to. This is how we count how many people have the app and how often it is used.

That is the complete list. The app contains no analytics SDK and reports no behaviour: we are not told which screens you open, what you tap, or anything about your bills. The identifier is generated by the app, tied to nothing about you or your phone, and replaced if you delete the app's data.

Lawful basis: legitimate interests (Article 6(1)(f) GDPR) in knowing whether the app is used and on what devices it has to keep working.

Retention: the daily activity records, which include the IP address, are deleted after 12 months. The per-install counters (first seen, last seen, number of opens) contain no IP address.

If you buy RenewTrackIE Pro

Pro is a one-off purchase (€1.29 in Ireland) made through the Apple App Store or Google Play. Apple and Google take the payment, not us. We never see or receive your card number, your billing address or your name.

What we do receive, so we can confirm the purchase is genuine and honour refunds:

• the store's transaction identifier (Apple) or purchase token (Google)
• the product bought, the date, and whether it is a live or test purchase
• the same random installation identifier described above

We pass that identifier back to Apple or Google to ask whether the purchase is valid, and we store their answer. If a refund is issued, that check is how we learn about it.

Lawful basis: performance of a contract (Article 6(1)(b) GDPR) — you bought something and we have to deliver and support it.

Retention: purchase records are kept for as long as the purchase is valid, and afterwards for six years, because Irish tax law requires records of sales to be retained. They contain no name, address or payment details.

Feedback you send us

If you report a wrong phone number or send a suggestion, we receive your message, your app version and platform, and — only if you type it — an email address to reply to. We keep these so we can act on them and check whether a problem has recurred.

Server logs

Like any web service, our API records a line for each request: the time, the HTTP method and path, the response status, how long it took, the IP address, and the country. We use this to run the service, spot faults and detect abuse. IP addresses can be personal data under GDPR; our lawful basis is legitimate interests (Article 6(1)(f)) in keeping the service available and secure. These logs are deleted after 90 days.

What we never do

• We do not sell or rent personal data.
• We do not pass your details to energy brokers, switching sites or price comparison services.
• We do not use advertising identifiers, and there are no third-party advertising or analytics SDKs in the app.
• We do not build a profile of you, and we make no automated decisions about you.

Cookies

This website sets no cookies and runs no third-party analytics. The app is not a website and uses no cookies. Nothing here needs a consent banner, which is why you did not get one.

Who else can see the data

Our server and database are operated by us and located in Ireland. If you email us, your message passes through our mail provider in the ordinary way, as any email does. We do not transfer personal data outside the European Economic Area.

Your rights

You have the right to access, rectify, erase, restrict and port your personal data, and to object to processing based on legitimate interests. There is very little to exercise them against: a random install identifier, and a reply address only if you typed one into a feedback message. Deleting the app removes everything held on your phone — see delete my data for what that does and does not cover.

You can also write to support@renewtrack.ie. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Irish Data Protection Commission, dataprotection.ie.

Children

RenewTrackIE is a tool for managing household bills and is not directed at children. We do not knowingly collect data from anyone under 16.

Changes to this policy

If we change what we collect, we will update this page and change the date at the top. Where a change materially affects data we already hold, we will say so on this page and in the app's release notes before it takes effect.